Terms

Terms of Service

The plain-English rules for using this website and for working with Merit Technologys.

Last updated: 12 November 2026

1. About these terms

These Terms cover two things: (a) your use of this website, and (b) the default terms for services that Merit Technologys (“Merit”, “we”, “us”) provides to you (“you”, “the client”). By using the website or asking us to start work, you agree to them.

If you and Merit sign a separate written agreement or statement of work, that document comes first wherever it differs from these Terms. Our Privacy Policy explains how we handle personal data.

2. Using this website

You may use this website for lawful purposes only. You must not:

• attempt to break, probe, overload or gain unauthorised access to the site or its systems;
• scrape or copy the site at scale, or use it to send spam or harmful code;
• submit false, misleading or unlawful information through our forms; or
• present our content as your own.

The text, design, graphics and code of this website belong to Merit or its licensors and are protected by law. You may view and share pages for normal, non-commercial purposes, but you may not copy or reuse them without our written permission.

We work to keep the information here accurate, but it is general information and not professional advice, and we may change or remove content at any time. The site may be unavailable from time to time, for maintenance or reasons outside our control.

3. Examples, demos and sample data

Screens, dashboards, dummy shops, charts, scores and similar visuals on this website are illustrations or recreated previews built with sample data. They show the kind of work we do. They are not statements about the results any particular client or project will achieve, and company, product and person names shown in samples are examples only.

4. Enquiries, quotes and the free website check

Sending an enquiry does not create a contract. A contract begins only when we send a written quote, proposal or statement of work and you accept it in writing (email is enough), or when you pay the first invoice for it.

Quotes are based on the information you give us. Unless the quote says otherwise, it is valid for 30 days and does not include taxes, third-party costs or items outside the listed scope.

A free website check is a general, point-in-time review that combines automated tools and our own judgement. It is offered for information only, may not find every issue, and does not guarantee any result.

5. Starting a project and what we need from you

Each project is defined by its written scope, deliverables, timeline and fees. Delivery dates depend on you giving us what we need on time. You agree to:

• give us accurate information, content, files and access promptly;
• give consolidated feedback and approvals within the time agreed, or within a reasonable time if none is stated;
• make sure you have the right to use everything you give us (text, images, logos, data, software and so on) and that it is lawful; and
• tell us promptly about anything that could affect the work.

If you are late, the schedule may move accordingly, and we may re-plan or re-quote the work if the delay is long.

6. Changes to scope

If you want something that is not in the agreed scope, or the requirements change, we will describe the effect on price and timeline. Changes only start once you have agreed to them in writing. We may decline or reschedule work that is outside the agreed scope.

7. Fees and payment

Fees, payment schedule and currency are set out in your written quote or proposal. In general:

• invoices are due by the date shown on them;
• taxes (such as sales tax or VAT) are not included unless the quote says so;
• third-party costs such as domains, hosting, licences, plug-ins, SMS, email, payment-provider and AI/API usage are separate and are paid by you, either directly or by us at cost, as agreed;
• if an invoice is overdue, we may pause work and any live services we control until it is paid, after giving you written notice; and
• unless the quote says otherwise, fees for work already carried out are not refundable. If we are unable to deliver a service we agreed to, we will refund any amount paid for work not yet carried out.

8. Delivery, review and acceptance

When we tell you that a deliverable is ready, you will have the review period stated in the proposal (or 7 days if none is stated) to test it and report any part that does not match the agreed scope. We will correct such reported items within a reasonable time. If we have not heard from you by the end of that period, the deliverable is treated as accepted, although the defect correction in section 11 still applies.

Launching a deliverable live, or using it for business, also counts as acceptance.

9. Ownership and intellectual property

• Your deliverables: once you have paid in full, you own the custom designs, text and code that we created specifically for you under the project (“Deliverables”), apart from the items listed below. Until full payment, you may use them only as we permit.
• Our tools and know-how: we keep all rights in our pre-existing tools, frameworks, components, templates, methods, and general know-how, including any improvements that are not specific to you. We give you a non-exclusive, worldwide, permanent licence to use them as part of the Deliverables.
• Third-party and open-source material (fonts, libraries, stock images, plug-ins, platforms, AI services) stays under its own licence, which you must follow.
• Your materials: everything you give us remains yours. You allow us to use it only as needed to do the work.
• Portfolio: unless you tell us in writing that a project is confidential, we may mention the project and show non-confidential screenshots in our portfolio and marketing. We will not publish your confidential information or customer data.

10. Accounts, access and credentials

Wherever possible, domains, hosting, app-store, cloud, analytics and similar accounts will be set up in your name so that you stay in control. If we set something up in our name for convenience, we will transfer it to you on request, once you have paid what you owe. We will keep any credentials you share with us confidential, use them only for the project, and ask you to change them when the work ends.

11. Quality, warranties and what we do not promise

We will carry out the services with reasonable skill and care. Unless the proposal says otherwise, if a Deliverable does not match the agreed scope and you report it within 30 days of launch, we will correct it at no extra charge. This does not cover problems caused by changes made by others, third-party services, misuse, or new requirements.

To the extent the law allows, we do not make any other promise or warranty, whether express or implied. In particular, we cannot promise any specific search ranking, traffic, enquiries, sales or revenue. Speed or performance scores (such as Lighthouse results) depend on content, hosting, third-party scripts and devices, so any score or speed target mentioned in a proposal is an objective we work towards, not a guarantee, unless the proposal expressly says it is guaranteed.

Websites, apps and integrations rely on outside platforms, APIs and providers (hosting, payment, courier, messaging, AI and others). We are not responsible for their outages, changes, fees or policies.

Features that use AI can give inaccurate, incomplete or unexpected answers. You are responsible for reviewing how they are set up and used, and for the content they show your customers.

12. Confidentiality and personal data

Each side will keep the other’s non-public business, technical and financial information confidential, use it only for the project, and disclose it only to people who need it and are bound to keep it confidential, or where the law requires. This does not apply to information that is already public through no fault of the receiving side, was already known to it, or is independently developed.

Where we handle personal data on your behalf, you are the controller and we are the processor, and section 12 of our Privacy Policy applies. Each of us will follow the data-protection laws that apply to us. You are responsible for having a lawful basis and any notices or consents needed for the data you ask us to use.

13. Support and maintenance

Ongoing support, hosting management, updates and monitoring are included only if they are listed in a proposal or support plan. They are not included in a one-time build unless that quote says so.

14. Limits on our liability

Nothing in these Terms limits liability that cannot be limited by law, for example for fraud or for death or personal injury caused by negligence.

Subject to that, and to the extent the law allows:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings; and
• our total liability to you for all claims connected with a project or service is limited to the fees you paid to us for that project or service in the 12 months before the claim arose.

You are responsible for keeping your own backups of content you hold, unless we have agreed in writing to run backups for you.

15. Your responsibility for your content

You are responsible for the content, products, claims and data that appear on the websites and systems we build for you, and for complying with the laws that apply to your business (for example consumer-protection, advertising, tax and privacy laws). You will compensate Merit for losses, claims and reasonable costs that arise from content or materials you supply that infringe someone’s rights or break the law.

16. Ending the agreement

• Either of us may end a project by written notice if the other materially breaches these Terms or the proposal and does not fix the breach within 14 days of written notice.
• You may cancel a project at any time by written notice. You will pay for work completed up to the cancellation date and for third-party costs we have already committed to on your behalf.
• We may pause or end work if you do not pay, do not provide what we need after reasonable reminders, or ask us to do something unlawful or unsafe.

When a project ends, we will hand over the Deliverables that have been paid for. Clauses on ownership, payment, confidentiality, liability and governing law continue after the agreement ends.

17. Events outside our control

Neither side is liable for a delay or failure caused by events beyond its reasonable control, such as natural disasters, power or internet outages, government action, or failures of third-party platforms. The affected side will tell the other as soon as it reasonably can and will try to limit the effect.

18. Notices and communication

We can communicate with you by email, our contact form, and the messaging channels you choose to use with us, and these count as writing. Please keep your contact details up to date.

19. Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of Pakistan. If a dispute arises, both sides will first try in good faith to resolve it through discussion for at least 30 days. If that does not work, the courts of Pakistan have jurisdiction, unless we agree in writing on another method such as mediation or arbitration. If you are a consumer in another country, any mandatory rights you have under your local law are not affected.

20. General

• Whole agreement: these Terms and the accepted proposal are the full agreement about the services.
• If part is invalid: the rest remains in force.
• No waiver: not enforcing a right immediately does not mean we give it up.
• Transfer: you may not transfer your rights or duties under these Terms without our written consent. We may use subcontractors but remain responsible for their work.
• Changes: we may update these Terms. Changes apply to new engagements and to your use of the website after the update date. Work already agreed continues under the version in force when you accepted the quote, unless both sides agree otherwise.

21. Contact

Questions about these Terms? Use our contact page.

Questions about this page? Contact Merit Technologys and mention “Privacy” or “Terms”.